When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions.* When items are available to be dispatched, we process the charges and prepare to despatch your order.
*In the case of a pre-ordered item, we will inform you of the expected delivery date, which will also be indicated on the product page of the item, and take the payment from your bank account before the item is despatched in order to ensure your item is paid for and guaranteed by the manufacturing supplier in question.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods of delivery. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Where does whenathome.co.uk deliver?
We deliver anywhere in the UK (United Kingdom).
There may be additional charges for the 'offshore domestic regions', Northern Scottish territories such as the ‘Scottish Highlands’, the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.If your address is outside of the UK mainland please contact for a delivery quote, either by email: email@example.com or by phone: 020 3287 0970.